privacy policy

Brady Hot Water is committed to protecting your privacy and providing quality services to you. This Privacy Policy outlines how we manage your Personal Information in compliance with Australian privacy laws, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Australian Privacy Principles (APPs)

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can obtain a copy of the APPs from the Office of the Australian Information Commissioner (OAIC) website at https://www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that can identify an individual. The types of Personal Information we collect may include:

• Names
• Addresses
• Email addresses
• Phone numbers
• Other contact details

We collect Personal Information through various means, including telephone, email, our website (www.bradyhotwater.com.au), social media platforms, and from publicly available sources or third parties.

Purpose of Collection:
We collect your Personal Information for the primary purpose of providing our services, responding to inquiries, and facilitating direct marketing efforts. We may also use your information for secondary purposes related to our services, where you would reasonably expect such use or disclosure.

You may opt out of receiving our marketing communications at any time by contacting us in writing or using the “unsubscribe” feature in our electronic communications.

Sensitive Information

Under the Privacy Act, Sensitive Information includes details such as an individual’s racial or ethnic origin, political opinions, religious beliefs, health information, and more. We only collect Sensitive Information with your consent and in compliance with the Privacy Act, for:

• The primary purpose for which it was collected
• Secondary purposes directly related to the primary purpose
• Where required or authorised by law

Direct Marketing

Brady Hot Water may use your Personal Information to inform you about our products, services, and promotions. This includes direct marketing via email, SMS, or telephone. Under Australian law, such marketing communications will only be sent with your consent or where it is otherwise lawful.

Opting Out:
You have the right to opt out of direct marketing communications at any time. To do so, please follow the instructions provided in the marketing communications or contact us directly.

We do not sell or share your Personal Information with third parties for their direct marketing purposes without your consent.

Third Parties

Where reasonable and practicable, we will collect Personal Information directly from you. In some circumstances, however, we may receive Personal Information from third parties. In such cases, we will take steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following situations:

• To third parties where you have consented to the disclosure
• Where required or authorised by law

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. We store your Personal Information securely and ensure that it is only accessible by authorised personnel.

When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify it. However, certain information may be retained in our client files for up to 7 years, as required by law.

Access to Your Personal Information

You have the right to access and correct the Personal Information we hold about you, subject to certain exceptions allowed by law. If you would like to access your Personal Information, please contact us in writing.

We will not charge any fees for an access request, but may charge an administrative fee for providing a copy of your Personal Information.

Maintaining the Quality of Your Personal Information

It is important that the Personal Information we hold is accurate, complete, and up-to-date. Please inform us if there are any changes to your Personal Information so that we can update our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian privacy law. The latest version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any concerns or complaints about our handling of your Personal Information, or if you have any queries regarding this Privacy Policy, please contact us:

Brady Hot Water
Email: marketing@bradyhotwater.com.au
Phone: 1300 223 230